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Wednesday, December 13 • 2:45pm - 3:45pm
1.8: Does our content work for people?: How Firefox uses content testing to improve our products

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User research is not just usability testing or field studies -- we can also test content. Do people understand the content? What did they feel when they read it? What personality does the content have? In this session, you'll walk away with examples of how we have content tested different areas of Firefox including: Importing User Data, Firefox Desktop Onboarding, and Error Messages. You'll see how the testing changed not only our content, but our design. You'll learn how to think about content, and how to ask questions about your website content.

Wednesday December 13, 2017 2:45pm - 3:45pm
402 (JW) JW Marriott