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Wednesday, December 13 • 2:45pm - 3:45pm
2.3: Being "Open by Default" isn't working. Now what?

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"Everyone I talk to feels they know they should work with community but they feel too busy working on stuff, getting shuffled themselves." (Rel Eng Manager). "Everybody I know at Mozilla really cares about Mozilla having a strong community."(Front-End Engineer). In 2017, we studied the needs and experiences of working with community. The resulting strategy - Open by Design - aims to revitalize how external participation can be a competitive advantage for Mozilla. We will review our key findings, discuss how "defaulting to open" has created inertia and perceived lack of value in community, and the shifts needed to restore this advantage for Mozilla.


Susy Struble

Open innovation, strategy, standardization

Wednesday December 13, 2017 2:45pm - 3:45pm
JW Grand 5/6 JW Marriott